Privacy policy

01Introduction

Waqaya Environmental Services respects the privacy of visitors to its website and users of its app, and is committed to protecting their personal data in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its regulations. This policy explains what data we collect and how we use and protect it.

02Data we collect

We only collect the data needed to contact you and provide our services, including:

• Data you provide through the contact form, WhatsApp or email: your name, mobile number, email address, facility name and message.
• Technical data collected automatically: browser and device type, pages visited and time of visit.
• Cookies, as described in this policy.

03How we use your data

• Responding to your enquiries and quote requests.
• Providing our services and fulfilling contracts with facilities.
• Improving the website, the app and the user experience.
• Meeting legal and regulatory requirements.

04Sharing your data

We do not sell or rent your personal data. We may share it only as necessary with service providers that help us run the website, such as hosting and email, or with official authorities where legally required.

05Cookies

The website uses cookies that are necessary for it to work, and may use analytics cookies to understand how it is used. You can manage them from the cookie consent banner or your browser settings.

06Data security and retention

We apply appropriate technical and organisational measures to protect your data from unauthorised access or use, and keep it only as long as needed for the purpose it was collected for, or as required by law.

07Your rights

Under the law, you have the right to:

• Be informed about how your data is collected and processed.
• Access your data and obtain a copy of it.
• Request correction or updating of your data.
• Request deletion of your data when it is no longer needed.
• Withdraw your consent to the processing of your data.

To exercise any of these rights, email us at the address below.

08External links

The website may link to external services such as WhatsApp and Google Maps, which are governed by their own privacy policies.

09Changes to this policy

We may update this policy from time to time; updates are published on this page with the date of the latest revision.

10Contact us

For any question about this policy or your data, contact us at info@proenvo.com or on +966 58 258 7221.